Terms & Conditions

All purchases made through this website or over the phone via customer service are subject to the following Terms & Conditions. By making any booking, the person initiating the booking is considered to have acknowledged and accepted these conditions on behalf of all guests named in the booking. No alterations to these Terms & Conditions shall be valid unless made in written form and with the explicit authorization of OdysseyLanka.

Payment Methods Accepted

• Online payment with any credit/debit card
• Bank-to-bank transfer

Valid Identification

• All members of your party must carry valid identification on the day of the tour.
• This is especially important for guests qualifying for age-based or student discounts.
• Students must present valid photo identification for every tour.
• The payment cardholder must be part of the traveling party and provide valid ID for verification.

General Conditions

Optional excursions and supplementary services may be available at additional charges.Visits to Wildlife Parks are undertaken at the client’s own risk.Jeeps used for safaris are equipped with basic insurance only, which may not be as comprehensive as regular tour vehicles.

Travel Insurance

• OdysseyLanka strongly advises guests to obtain travel insurance that covers:Cancellations and delays due to unforeseen events (weather, strikes, natural disasters).
• Medical emergencies.
• Baggage loss or damage.
• Personal belongings or travel-related mishaps.
• Guests agree that OdysseyLanka and local partner operators cannot be held liable for such unforeseen circumstances.
• Any insurance claims must be directed to the respective insurance provider.

Force Majeure

If a site, attraction, or visit in your itinerary is closed due to force majeure (such as strikes, adverse weather, or unforeseen closures), OdysseyLanka will:Make every effort to promptly inform guests.

• Offer suitable alternatives such as:
• Rescheduling a different service.
• Providing a refund.
• Offering a substitute activity (subject to availability and at the company’s discretion).

Disputes

• This agreement is governed by Sri Lankan law.
• Any disputes that cannot be resolved amicably shall fall under the exclusive jurisdiction of the Sri Lankan courts.
• Parties agree to first attempt mediation, and if unresolved, proceed to binding arbitration as requested in writing by either party.
• OdysseyLanka reserves the right to determine the venue and jurisdiction of any legal proceedings.

Contact Us

Phone : +94 766 244 940

Email : [email protected]

For questions regarding these Terms & Conditions, please reach us at: